Refund policy

Last updated: October 22, 2026

Return window
You may return most new, unused items within 30 days of delivery for a refund.

Eligibility
To be eligible, items must be unused, undamaged, and in their original packaging with all tags and accessories.

Non-returnable items
For hygiene and safety reasons, we cannot accept returns of opened or used items that have been in contact with a pet (bowls, collars, grooming tools, used toys), or opened food and treats, unless the item is defective or damaged.

How to return

  1. Email support@mishmishe.shop within the 30-day window with your order number and the reason for the return.
  2. We will reply within 2 business days with a return authorization and the return address.
  3. Ship the item back with tracking. Returns sent without prior authorization may not be processed.

Return shipping costs

  • Change-of-mind returns: the customer pays return shipping.
  • Defective, damaged, or incorrect items: we pay for return shipping, or you may keep the item and we will refund you after reviewing photos.

Damaged, defective, or wrong items
Contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund, your choice.

Refunds
Once we receive and inspect your return, we will email you. Approved refunds are issued to your original payment method within 7 business days. Your bank may take additional time to post it. Original shipping is free, so no shipping fees are deducted.

Exchanges
We replace items only if they are defective or incorrect. For a different item, return the original and place a new order.

Late or missing refunds
If you have not received your refund after 10 business days, contact us at support@mishmishe.shop.

United Kingdom cancellations
If you are a consumer in the UK, you may cancel your order within 14 days after the day you receive your goods, for any reason, unless an exemption applies. You must return the goods within 14 days of telling us you wish to cancel. We will refund you within 14 days after we receive the goods back or evidence that you have sent them.

This policy does not limit your statutory consumer rights.

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